Política de devolución y reembolso

CANCELLATIONS

If you want to cancel an order, please send us an email including your order information and the reason for the cancellation within 24 hours of placing the order.

For orders that have not been shipped, we will arrange a full refund. For orders that are in transit, we cannot recall them, so please return the package when you receive it.

RETURNING CONDITION

Items must be returned in their original condition: unworn, unaltered, unwashed, and with their tags attached. Returns and refund requests must be made within 30 days of receiving the item. If merchandise is returned despite these conditions, your return will be sent back to you at an additional charge.

QUALITY ISSUE RETURNS

If you receive a product that is damaged or defective due to our error or mishandling during shipping, we will gladly provide you with a replacement or a refund.

Please notify us within 30 days of receiving the damaged product and provide clear photographs showcasing the issue.

We will cover the cost of the return shipping label for products with quality issues.

NON-QUALITY ISSUE RETURNS

If you wish to return a product for reasons other than quality issues, such as a change of mind or incorrect size, you may do so within 30 days of receiving the item.

In such cases, the customer is responsible for covering the return shipping fees. The returned product must be in its original condition, unused, and with all tags and packaging intact.

Once we receive the returned item and verify its condition, we will initiate the refund process.

RETURN ADDRESS

Please email us for information at support@DexonMan.com.